How long does delivery take?
Orders are packed in 1–3 business days, then delivery usually takes 7–14 business days with tracking. Delivery times are estimates and can be longer during peak season.
Will my order arrive before Christmas?
For the best chance of delivery before Christmas, please order by Monday 30 November. Orders after that date may arrive after Christmas.
Where do your products ship from?
From our trusted overseas fulfilment partners. That's how we keep shipping free on every order.
How much is shipping?
Free tracked shipping on every order to Australia, New Zealand, the United States, the United Kingdom and Canada. No minimum spend.
Will I pay any extra fees?
Prices are in Australian dollars. For Australian orders there are no extra fees at delivery.
How do I track my order?
As soon as your order ships we email you a tracking link. Tracking can take 2–5 days to show its first update. See our Track Order page.
What if my item arrives damaged or faulty?
Contact us as soon as possible with your order number and a photo or short video. For a major problem, damage in transit or a wrong item, you choose a free replacement or a full refund – usually no need to send it back. (Tip: filming a quick unboxing video can make claims faster, but it's never required.)
Can I return something?
Faulty, damaged or not as described: see above – your rights under the Australian Consumer Law always apply. Change of mind: unused items in their original packaging can be returned within 14 days of delivery (please contact us first; return postage is paid by the customer; some hygiene items are excluded). Full details: Refund Policy.
How do I contact you?
Use our contact page. We reply within 24–48 hours, Monday to Friday.