Refund policy

OUR PROMISE

"Dabu Dabu" means cheerful – always smiling. We want every customer to be happy with their order. If something isn't right, tell us and we'll make it right.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights, or your rights under the consumer laws of your country.

DAMAGED, FAULTY, NOT AS DESCRIBED OR WRONG ITEM

  • Please contact us as soon as possible after you notice the problem (ideally within 14 days of delivery, while it's fresh). Problems that appear later are still covered by the consumer guarantees for a reasonable time.
  • Send us your order number and a photo or short video of the problem (and of the parcel label, if the parcel arrived damaged). This helps us fix things quickly – it is not meant to make it hard for you.
  • For a major failure, damage in transit, a wrong item or an item not as described, you choose: a free replacement or a full refund. For a minor problem we may offer a repair or replacement first.
  • In most cases you do not need to send the item back. If we do ask for it back, we pay the return postage.

Tip: filming a quick video while you open your parcel can make any claim faster – it's helpful, but never required.

CHANGE OF MIND

Changed your mind? We're happy to accept change-of-mind returns within 14 days of delivery if the item is unused, in its original packaging and in resellable condition. Please contact us first for return instructions. Return postage for change-of-mind returns is paid by the customer, and the original free shipping is not charged to you. For hygiene reasons, change-of-mind returns can't be accepted on personal care items, beauty products or worn slippers and swimwear. This does not affect your rights if an item is faulty.

LOST OR LATE PARCELS

If your tracking shows no movement, or your order hasn't arrived within 25 business days of dispatch, contact us and we'll send a replacement or give you a full refund – your choice.

REFUNDS

Once a refund is approved, it is issued to your original payment method straight away. Depending on your bank, it can take 5–10 business days to appear.

CANCELLATIONS

You can cancel free of charge within 12 hours of ordering, as long as the order hasn't been shipped. If it has shipped, you can still use our change-of-mind returns above.

GIFT CARDS

Gift cards can't be exchanged for cash, except where required by law.

CONTACT US

Use our contact page or email hello@dabudabustore.com with your order number. We reply within 24–48 hours (Monday to Friday, Sydney time).